Refund policy

Payment & Refund Policy

At Kapaas by Nikita, we are committed to providing a safe, seamless, and transparent shopping experience. Please read our payment and refund policy carefully before placing an order.

Payment Policy

We accept payments through secure and encrypted payment gateways. The following payment methods are available:

  • Credit/Debit Cards (Visa, MasterCard, RuPay)

  • Net Banking

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Digital Wallets (where available)

Once your payment is successfully processed, you will receive an order confirmation via email.

Return & Refund Policy

We take utmost care to deliver quality products. However, if you receive a damaged or incorrect item, our return and refund policy is as follows:

  • Return requests must be initiated within 3 days of delivery.

  • Returns are only accepted for damaged, defective, or incorrect items.

  • The item must be unused, in original condition, and with all tags and packaging intact.

  • Once the returned item is inspected and approved, we will initiate the refund process.

  • Refunds will be processed within 7–10 business days to the original payment method.

  • Sale items and custom-made products are not eligible for returns or refunds.

Need Help?

For any queries or support, please email us at:
📩 support@kapaasbynikita.com